What can I purchase from the LifeLabs® Store?

The LifeLabs® Store provides convenient access to purchase an array of LifeLabs® tests and services that can support you in making informed decisions in your health journey.

How does the process work for purchasing a Test?

When you purchase a Test for your healthcare provider to sign through the LifeLabs® Store online you will be sent a confirmation email with your requisition and next steps:

  • Step 1: Download your requisition
  • Step 2: Get your requisition signed*
  • Step 3: Complete your test at a LifeLabs® collection centre or book a MyVisit appointment
  • Step 4: Access your results through our MyCareCompass patient portal or from your healthcare provider

*Please check the signature requirements on the requisition. While most tests require a healthcare provider's signature, some select tests may come pre-signed or do not require a signature.

How does the process work for purchasing an at-home Kit?

When you purchase a test through the LifeLabs® Store online you will be sent a confirmation email with the next steps:

  • Step 1: Receive your Kit*
  • Step 2: Collect your sample
  • Step 3: Drop off to ship back to us
  • Step 4: Get your results

*Please note this test comes with a test request form signed by one of LifeLabs Healthcare Provider partners.

How can I pay for a test?

LifeLabs® has several tests for purchase available through our store. All prices are in Canadian dollars. You have the option to purchase a test with:

  • Visa card
  • MasterCard


Can I use a prepaid credit card?

Yes, as long as it’s a Visa card, or Mastercard and it has not expired.


Do I require a health card to purchase a Test or at-home Kit online?

No, you are not required to have a health card to purchase a test online.


Are purchases refundable?

Refund policies differ based on the type of product you purchase. Please refer to the refund policy for specific details regarding each product's refund eligibility.


How will I receive the test requisition form (request) once I’ve made my purchase?

Purchasing a Test: The requisition form will be sent to the email address you provide during the checkout process. You can print the requisition and give it to your healthcare provider for signature.

Purchasing an at-home Kit: A request form (requisition) signed by one of LifeLabs Healthcare Provider partners will be included in the kit.

Note: For eligible individuals, an at-home kit comes with a request form (requisition) signed by one of LifeLabs Healthcare Provider partners.


Do I need my healthcare provider to sign the requisition?

Yes. These are health diagnostic tests governed by provincial laws and requisitions must be signed by your healthcare provider. LifeLabs ® cannot process unsigned requisitions.


I did not receive my confirmation email

Please refresh your inbox and check your junk/spam mail folder. If it’s still not there, please contact


I received my confirmation email, but I can’t find the test requisition

You may want to check your junk/spam mail folder. If it’s still not there, please contact


Who can purchase a test online?

Currently, residents who are 18 years of age and older in British Columbia and Ontario may purchase a test online.

Note: Some tests have specific clinical rules about who can take them, depending on age. Any tests with particular age requirements will list them in the description.


Can I purchase a LifeLabs® test for a family member or friend?

Purchasing a Test for your healthcare provider to sign: Yes, when completing the first step of your purchase, please use the information of the person you are buying the test for. Do not use your personal information. Please note that the test results are the personal health information of the person who is receiving the test.

Purchasing an at-home Kit: No, you can only purchase the kit for yourself. Any tests with this requirement will be listed during checkout.


Can I submit this test to my private insurance provider for direct payment?

Tests must be paid in advance at the time of ordering. You will receive an emailed receipt that you can provide to your insurance provider. Please note that insurance coverage varies by provider, and you should check your insurance eligibility before you purchase the test.


My healthcare provider sent the sample to another lab, will it be forwarded to LifeLabs®?

Unfortunately, LifeLabs® cannot recover samples that are sent to another lab by your healthcare provider’s office. A new sample will need to be provided. If a collection kit was used, a new kit will need to be purchased.


The collection kit(s) arrived damaged; can I get a new one?

Purchasing an at-home Kit: If your at-home Kit is damaged or an error occurs during the collection process, a reduced-cost replacement kit will be provided. Please contact us to obtain a replacement kit.

Please note: All At-home Kit purchases are final sale, and your sample must be returned to LifeLabs within six months of purchase.


How do I get my test results?

All test results will be sent directly to the healthcare provider who signed the test requisition.

Certain test results are made available through the LifeLabs® online portal, MyCareCompass. Click here for instructions on accessing your results in MyCareCompass.

Please note: You will need a health card number to view your results online in MyCareCompass.

At-home Kit test results will be available online through the LifeLabs Store. You will be emailed when your results are ready and can access the portal with your LifeLabs Store account (no health card number is required).


Are my test results confidential?

​Yes, protecting your privacy and the security of your health information is important to LifeLabs®. To learn how we are keeping your health information safe, please refer to our Privacy Policy.

Add the content below to the end of the Ontario FAQ page as a last question and before the Terms and Conditions of Purchase.

How do I stop my results from being shared through the Ontario Laboratories Information System (OLIS)?

The Ontario Laboratories Information System (OLIS) is an information repository that gives authorized healthcare providers access to lab test orders and results from hospitals, community labs and public health labs. As patients move between hospitals, family physicians, home care and long-term care settings, OLIS makes viewing patients’ current and past test results easier and enables treatment decisions to be made at the point of care.

Manage access to your results